arogyasense.ai

Effective Date: Dec, 2025

Introduction

This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made to ArogyaSense for its platforms, services, subscriptions, or engagements.

ArogyaSense operates as a healthcare intelligence company providing AI-driven platforms, digital services, and custom solutions. Due to the nature of digital products, software services, and institutional deployments, refund eligibility may vary depending on the type of offering and the terms agreed upon at the time of purchase or engagement.

Scope of This Policy

This Refund Policy applies to:

  • Subscriptions to ArogyaSense digital platforms
  • Paid access to software products or services
  • Custom development, consulting, or integration services
  • Any other paid offerings provided directly by ArogyaSense

This policy does not apply to third-party services or products not directly billed by ArogyaSense.

General Refund Principles

  • Refunds are considered on a case-by-case basis
  • Refund eligibility depends on the nature of the service, stage of delivery, and contractual terms
  • Digital services and platforms are typically non-refundable once access has been provisioned, unless otherwise stated

ArogyaSense reserves the right to evaluate refund requests in line with this policy and applicable agreements.

Platform Subscriptions

For subscriptions to ArogyaSense platforms:

  • Once platform access is activated, fees are generally non-refundable
  • Refunds may be considered if:
    • A technical issue prevents access to the platform, and
    • The issue cannot be resolved within a reasonable timeframe

Subscription cancellations will prevent future billing but do not automatically qualify for refunds of previously paid fees.

Custom Services and Development Engagements

For healthcare software development, AI customisation, or consulting services:

  • Payments made for completed work, milestones achieved, or resources allocated are non-refundable
  • If an engagement is terminated before completion:
    • Charges will apply for work completed up to the termination date
    • Any refundable amount, if applicable, will be determined after assessment

All custom engagements are governed by mutually agreed contracts or statements of work.

Institutional, Government, and Enterprise Engagements

For institutional, government, CSR, or enterprise projects:

  • Refunds, if any, are governed strictly by the terms defined in the executed agreement
  • This Refund Policy acts as a general reference and does not override contractual terms

Payment Errors and Duplicate Charges

If a payment error occurs, such as:

  • Duplicate charges
  • Incorrect billing amount

Please notify ArogyaSense promptly. Verified billing errors will be corrected, and applicable refunds will be processed accordingly.

Refund Request Process

To request a refund, users or clients must:

  • Submit a written request via email
  • Provide payment details, transaction reference, and reason for the request

Refund requests should be sent to:

Email: [email protected]

Refund Processing

If a refund is approved:

  • Refunds will be processed using the original payment method where possible
  • Processing timelines may vary depending on the payment provider and banking systems

ArogyaSense is not responsible for delays caused by third-party payment processors or financial institutions.

Changes to This Policy

ArogyaSense may update this Refund Policy from time to time to reflect changes in business practices or legal requirements. Updates will be published on this page with a revised “Last Updated” date.